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Support & Assistance

Your operational solution

Once your application is live, sleep peacefully

Leverage Aexis' expertise and let us support your organization to ensure your users always have the information they need.

Our support team is at your service to quickly resolve any technical issues you may encounter.

Aexis technical support

24/7 Support

Our Support Services

The Helpline

The Helpline service is designed to provide clients with the assistance they may need during or after the implementation of their Business Intelligence applications. This phone support is provided in English within a specialized environment.

  • Reproduce your issues in our environment to analyze and resolve them efficiently

  • Inform you of patch availability and new product version release dates

IT Environment

The IT Environment and Technical Expertise team ensures seamless integration of our solutions within your IT infrastructure.

  • Install our software solutions

  • Recommend the required server/network architecture

  • Ensure go-live and production deployment

  • Audit and optimize your existing business intelligence systems

Remote Access Support

To make remote access easier, we use secure tools that allow us to intervene quickly on your environment.

TeamViewer Compatibility

Below are the systems supported by TeamViewer. Click the button corresponding to your OS to download or access the application.

Operating SystemCompatibilityAccess / Download
Windows✅ Compatible
macOS✅ Compatible
Linux (Debian/Ubuntu)✅ Compatible
Linux (Red Hat/Fedora)✅ Compatible
Android✅ Compatible
iOS / iPadOS✅ Partially compatible (screen sharing only)
Web (Browser)✅ Compatible (no installation required)

Contact Our Support Team

By phone

Our team is available to help you over the phone during business hours.

  • France : +33 1 49 04 71 72
  • Belgium : +32 2 725 16 44
  • Netherlands : +31 33 4321 540

By email

Send us an email detailing your issue and we will get back to you as soon as possible.

  • France : support@fr.aexis.com
  • Belgium : support@be.aexis.com
  • Netherlands : support@nl.aexis.com

Support

Aexis offers deep expertise in designing and delivering performance management solutions.

Ready to optimize your solution usage?

Discover how Aexis can help you keep your application running smoothly 24/7.