Helpdesk - Support

Helpdesk - Support

The helpdesk is the point of contact for Aexis customers in need of technical support. Our engineers are highly committed and trained to diagnose and resolve problems quickly and effectively. We stand at your disposal from Monday till Friday from 9h00 until 17h00. Normally, you will receive an answer to your question within 4 hours.  

    
Prepare yourself

In order to assure a quick and fluent process, our support engineer will ask following information during initial call logging:

Customer name Product and version Description of the problem
Contact name Environment (OS, database, …) Log files, screenshots or other documents may be requested in a later phase.
 
Application support

 Application support is generally excluded from the Standard Service Level. It can be obtained through our consultancy services or via custom SLA.

You can contact the helpdesk:

  • By using the helpline portal  (To get access to the helpline portal, you only need to send an e-mail to helpline@aexis.com or request it directly on the portal itself. Once you receive a username and a password, you can log in, log your own cases, define the level of urgency and track the evolution. )
  • By e-mail at helpline@aexis.com
  • By phone at 02/714.95.87
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