The Aexis Helpline is the point of contact for Aexis customers in need of technical support. The Aexis support engineers are highly committed and trained to diagnose and resolve problems quickly and effectively.
Contacting the Aexis Helpline
The Helpline can be contacted as follows:
- By using the Helpline Portal
You can request access to the portal by sending an e-mail request to the or by requesting it directly on the portal.
Once you have received a password, you can log-in and create your own case. The portal allows you to follow the evolution of the handling of your case and to give a certain degree of importance.
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By
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By phone at 02/714.95.87
The Helpline will, normally, be able to respond to your issue within 4 hours from posting/calling.
Service window
Aexis Helpdesk business hours are:
Monday through Friday from 9h00 till 17h30.
What to prepare before contacting the Helpdesk?
During initial call logging, following information will have to be communicated to the support engineer:
- Customer name
- Contact name
- Product and version
- Environment (OS, database, …)
- Description of the problem
In order to assure a quick and fluent process, we advise you to provide all information needed to enable the support engineer to reproduce your problem. Additionally, log files, screenshots or other documents may be requested by the support engineer.
Application support
Application support is generally excluded from the Standard Service Level. Application support can be obtained through our consultancy services or through a custom SLA. |
