KPI are financial or non-financial metrics used to reflect the critical success factors of an organization. These are used in Business Intelligence to assess the present state of business and to prescribe the course of action.

Knowledge annealing is a network-based information system or body of knowledge in which all users of the system are permitted to change the system so that at the end the system will become better structured and more "correct", as knowledgeable users correct existing mistakes and add new content.

Capturing, organizing, and storing knowledge and experiences of individual workers and groups within an organization and making this information available to others in the organization.